Effective Date: January 1, 2025

1. Overview

This Refund Policy (“Policy”) outlines the terms and conditions under which VENTUS SOCIAL MEDIA APPLICATIONS DEVELOPMENT & MANAGEMENT (“Company,” “we,” “us,” or “our”) provides refunds for Eternal Auto Blogger (“Service”). This Policy is designed to be fair, transparent, and compliant with consumer protection laws in the United Kingdom, United States, Canada, Australia, and the United Arab Emirates.

By purchasing or subscribing to our Service, you acknowledge that you have read, understood, and agree to this Refund Policy. This Policy forms part of and is incorporated into our Terms of Service.

2. Digital Product Acknowledgment

Eternal Auto Blogger is a digital software product delivered electronically. Upon purchase, you receive immediate access to download and install the plugin and activate your license. Due to the nature of digital products, special refund considerations apply as outlined in this Policy.

You acknowledge that once you download or access the Service, you have received the benefit of the digital content and the cooling-off period for digital content under applicable consumer laws may be waived or modified.

3. Satisfaction Guarantee Period

3.1 Fourteen-Day Money-Back Guarantee

We offer a fourteen-day money-back guarantee from the date of your initial purchase. If you are not satisfied with the Service for any reason during this period, you may request a full refund of your subscription fee. This guarantee applies to first-time purchases only and is limited to one refund per customer.

3.2 Conditions for Guarantee

To be eligible for our satisfaction guarantee refund, you must submit your refund request within fourteen days of your initial purchase date. You must provide a brief explanation of why the Service did not meet your expectations. You must not have previously received a refund for the Service. You must not have violated our Terms of Service.

4. Refund Eligibility

4.1 Eligible Refund Scenarios

Beyond the satisfaction guarantee period, refunds may be granted in the following circumstances: duplicate charges where you were charged multiple times for the same subscription period; service non-delivery where you were charged but did not receive access to the Service due to our technical error; material misrepresentation where the Service fundamentally differs from its advertised description in a way that affects core functionality; and extended service outage where the Service was unavailable for a continuous period exceeding seventy-two hours due to issues within our control.

4.2 Non-Refundable Circumstances

Refunds will generally not be provided in the following circumstances: requests made after the fourteen-day satisfaction guarantee period for reasons of dissatisfaction or change of mind; failure to cancel before subscription renewal when you did not cancel your subscription before the automatic renewal date; third-party API issues when problems arise from third-party services such as OpenAI, Anthropic, SerpAPI, or Google that are outside our control; user error including incorrect configuration, failure to meet system requirements, or misuse of the Service; violation of Terms when your account was terminated due to violation of our Terms of Service; partial use when you have substantially used the Service during the subscription period; and business decisions including changes in your business needs, website closure, or decision to use alternative solutions.

5. Subscription-Specific Provisions

5.1 Monthly Subscriptions

Monthly subscriptions are billed in advance and provide access to the Service for one calendar month. Refund requests for monthly subscriptions will be evaluated on a case-by-case basis. If approved, refunds will be prorated based on unused days remaining in the billing period, less any applicable administrative fees.

5.2 Annual Subscriptions

Annual subscriptions provide a discounted rate compared to monthly billing. Refund requests for annual subscriptions made after the satisfaction guarantee period will be evaluated considering the discount received. If a refund is approved after substantial use, it may be calculated using monthly rates for the period used, with the remainder refunded.

5.3 Subscription Cancellation vs. Refund

Cancelling your subscription prevents future billing but does not automatically entitle you to a refund for the current billing period. You will continue to have access to the Service until the end of your paid period. To request a refund, you must follow the refund request process outlined in this Policy.

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, contact our support team at help@eternalautoblogger.com with the subject line “Refund Request.” Include in your request your full name as registered on your account, the email address associated with your account, the date of purchase, your order or transaction number, the reason for your refund request, and any relevant supporting information.

6.2 Processing Timeline

We will acknowledge receipt of your refund request within two business days. Refund requests will be reviewed and a decision communicated within five business days of receipt. If your refund is approved, it will be processed within seven to ten business days. Refunds are issued to the original payment method used for the purchase.

6.3 Required Documentation

We may request additional documentation to process your refund, including proof of purchase, screenshots demonstrating technical issues, or communication records with our support team. Failure to provide requested documentation may delay or prevent refund approval.

7. Refund Methods

Approved refunds will be processed using the following methods: credit card payments will be refunded to the original card used for purchase; other payment methods will be refunded to the original payment source where possible; in cases where original payment method refund is not possible, we may offer alternative refund methods such as bank transfer. Please note that your financial institution may take additional time to post the refund to your account.

8. Chargebacks

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your financial institution. Chargebacks initiated without first attempting to resolve the issue with us may result in termination of your account and access to the Service, ineligibility for future refunds, and potential legal action to recover disputed amounts. If you have initiated a chargeback, please contact us immediately at help@eternalautoblogger.com so we can work together to resolve the issue.

9. Jurisdiction-Specific Rights

9.1 United Kingdom and European Union

Consumers in the UK and EU may have additional rights under the Consumer Rights Act 2015 (UK) and the Consumer Rights Directive (EU). For digital content, you have a fourteen-day cooling-off period from the date of purchase. However, if you consent to immediate access to the digital content and acknowledge that you lose your right of withdrawal, the cooling-off period may not apply. If the digital content is faulty, you have rights to repair, replacement, or refund.

9.2 Australia

Australian consumers have rights under the Australian Consumer Law. Digital products must be of acceptable quality, fit for purpose, and match their description. These guarantees cannot be excluded. If there is a major failure, you may be entitled to a refund or replacement. If there is a minor failure, we may choose to provide a repair, replacement, or refund.

9.3 United States

Refund rights in the United States are governed by this Policy and applicable state laws. Some states may provide additional consumer protections. California residents and residents of other states with specific consumer protection laws retain all rights provided under applicable state law.

9.4 Canada

Canadian consumers may have additional rights under provincial consumer protection legislation. This Policy does not limit any rights you may have under applicable Canadian consumer protection laws.

9.5 United Arab Emirates

UAE consumers are protected under the UAE Consumer Protection Law (Federal Law No. 15 of 2020). Our refund practices comply with UAE consumer protection requirements. For digital products, additional considerations may apply as specified in applicable UAE regulations.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting of the revised Policy on our website. We will notify existing subscribers of material changes via email. Your continued use of the Service after any modifications indicates your acceptance of the updated Policy.

11. Contact Information

For refund requests, questions about this Policy, or billing inquiries, please contact us:

VENTUS SOCIAL MEDIA APPLICATIONS DEVELOPMENT & MANAGEMENT

Address: 27th St., 241, Dubai, United Arab Emirates

Email: help@eternalautoblogger.com

Corporate Email: info@ventusserver.com

Phone: +971 58 549 1101

We are committed to addressing your concerns promptly and fairly. Our customer service team is available to assist you with any questions regarding refunds or billing.